FAQ

Can I just pursue the claim in court myself?

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Each person and every injury situation is different. In almost every case, we believe you can benefit from having a lawyer assist you through the process. That being said, not every case requires a lawyer. We offer you a free, no-obligation consultation to help you decide if a lawyer is right for you. You may be told by the insurance company that you can do better by accepting their offer than by paying the legal fees. It is in the insurance company’s best interest to keep the payout as low as possible and a personal injury lawyer can, and normally does, improve your final pay-out by a large margin.

Is there a time limit to submit my personal injury claim?

Typically 2 years.  However, there are some extenuating circumstances that may change this time frame.

Do I need to pay up-front if I hire Moustarah & Company?

Payment is contingent upon a successful outcome in your case. You are not required to pay up-front.

What if I can’t afford to hire a lawyer? Will you still take my case?

At Moustarah & Company, you come first. In most personal injury cases, we will not charge a fee until we win or settle your case. We invite you to contact us today to schedule a free, initial consultation. During this meeting, you will receive our legal opinion about your case, but you are under no obligation to hire us.

I have been injured; what do I do?

  • Contact Moustarah & Company before talking to any insurance agent or lawyer
  • Inform your own insurance company about the accident
  • Document all the details surrounding the accident
  • Visit your doctor and have them document your injuries

What records should I keep?

Document all the facts surrounding the accident or injury:

  • time of day
  • address
  • lighting and road conditions
  • speed
  • traffic signals and signs
  • which lane were you and the other driver in
  • name and contact information of the other driver
  • license plate number
  • insurance information
  • the other driver’s driver’s license number
  • names and contact information for all witnesses
  • pictures of the scene
  • the police report

Keep a log of all your medical treatment – including reports from your doctor.

Should I report the injury to the police?

  • Report the accident to the police
  • Be sure to obtain a copy of the police report.

Should I go to the hospital or see my doctor?

  • Always call 911 for emergency medical treatment if your injuries are serious.
  • Even if your injuries are not serious enough for hospitalization, see your doctor soon (perhaps the next day) for their written evaluation.

Do I have to report to the other insurance company?

Always contact your lawyer at Moustarah & Company before talking with the other insurance company. Your lawyer has a great deal of experience at protecting your best interests. We will handle all communications with the insurance company or lawyers for the other party and will always act in your best interests.

Should I speak with or meet with an insurance adjuster?

No. You should talk with an experienced car accident lawyer before speaking with any insurance company. If you meet with an adjuster, they will type your statement for you and the wording they choose can be designed to lower your payout in the future.

What documents should I sign or not sign?

Before signing any documents, consult with your personal injury lawyer. No document from the insurance company is so important that it must be signed immediately and getting your lawyer’s advice could make a huge difference in your final settlement.

Posting to social media

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A Facebook post could cost you thousands of dollars in personal injury payments even if it’s not about the car accident. Insurance companies often look at social media posts to find pictures and wording that may undermine your statements about your injuries. They may use your posts – about almost anything – to make it appear as if you are not as badly injured as you claim.  Even though it just looks like an innocuous picture of you and your friends, insurers may use your post against you. We advise all of our clients to stay off social media while their case is ongoing– or at the very least think carefully before you post.

Should I expect full compensation for all my medical costs?

Should the other party be proven liable, you should be compensated for all your necessary medical costs.

Does it make a difference if I or the other party was on the job when the accident occurred?

If you are injured on the job, you may in some cases be able to sue the wrongdoer. If you are covered by WCB, it is normally not possible to sue for injuries sustained on the worksite.

In some circumstances you may be able to sue a wrongdoer even if the injuries did occur at work. If your industry is not covered by WCB legislation, you may be able to sue your employer for your injuries. If you have suffered injuries at the workplace and are not sure whether or not you have a claim against your employer or anyone else, call us for a free initial consultation.

Is my claim likely to go to trial?

Not all claims go to trial. Some factors affecting this are the strength of your case, and the amount that the insurance company is offering you. Based on these factors, and our experience, we will advise you how to proceed. We recognize that the court process can be stressful for many people and are sensitive to our client’s needs.

How long will it take before I receive my settlement?

This depends mostly on how quickly you recover from your injuries. The insurance company may attempt to settle your file quickly, in order to reduce the amount of money they pay you. This may happen while you are still affected by your injuries and before your doctor can assess how your injuries may affect you in the future. Your personal injury lawyer will want to have a clear determination of the outcome of your injuries before a settlement amount is reached. This process may take some time, but it is well worth it.

Once your injury claim is settled, it is not possible to re-open your claim. It is important to determine the full extent of the effects of your injury and how it may affect your earning capacity and enjoyment of life in the future.

What if I can’t afford to hire a lawyer? Will you still take my case?

At Moustarah & Company, you come first. We will not charge a fee until we win or settle your case. We invite you to contact us today to schedule a free, initial consultation. During this meeting, you will receive our legal opinion about your case, but you are under no obligation to hire us.